Patient Collections Team Lead
Description
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
ROLE OVERVIEW
The Patient Collector Team Lead is responsible for aiding, coaching, and providing training to staff members, including new hires. They support and assist the Team, the Supervisor, and Leadership with complex inventory and issue resolution. This position is a remote role with the ability to sit within any state where LifeStance is located.
The pay for this position ranges from $22.00 to $25.00 per hour. We offer full benefits (medical, dental, vision, life, STD, LTD), 401k with match, paid parental leave, paid time off, holiday pay, EAP and more.
RESPONSIBILITIES
Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, clinics, and team members as needed
Access account information and discern pertinent data to resolve accounts
Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account
Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership
Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other collection opportunities
Triage patient and clinic account related requests and escalate them as appropriate
Assist in handling difficult clients and initial escalation of accounts
Assist with training, coaching, and development of staff members and to new hires, including any subsequent training needs
Assist in special projects assigned by management
Complete assigned worklists, account reviews, accept calls and properly disposition then as well as other account related duties
SKILLS & EXPERIENCE
High School Diploma or equivalent
3+ years of related experience in medical billing
Proficient in the use of MS Office suite; intermediate to advanced Excel and Word skills
Knowledge and understanding of the Credits process
Healthcare terminology and reimbursement rules
Insurance Plan payment methodologies and contract terms
Clear, effective, and accurate verbal and written communication skills
Organizational and prioritization skills
Self-discipline sufficient to work with minimal supervision
Handling of all PHI (Protected Health Information) and Patient Identifiable Data with discretion and confidentiality
Qualified candidates must be legally authorized to be employed in the United States
LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.
Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.
Our Values:
Delivering Compassion – We care for people unconditionally and act with empathy always.
Building Relationships – We are collaborative, building enduring relationships to achieve more together.
Celebrating Difference – We respect the diversity of every individual’s lived experiences.
Since LifeStance Health was founded in 2017, we have grown to over 5,000 clinicians and team members serving patients in more than 500 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.
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